TAG / Auto Insurance

Auto Insurance

2026-10-195405

PICC Cited by Famous Actor for Complaint: How Does Chen Hui, Managing Director of PICC Property & Casualty, Respond?

A well-known actor criticized Pacific Insurance's auto insurance renewal service for online order issues and poor communication, sparking public concern. In response, Pacific Property & Casualty Insurance apologized and assigned a dedicated team to handle the case; the actor ultimately chose to cancel their policy. As one of China's leading property and casualty insurers, Pacific P&C ranks high in auto insurance volume. This incident highlights the need to improve its claims processing and customer service workflows.

Property and casualty insurance company Auto Insurance Consumer Rights

China Operator Financial Network2026-10-19

2026-10-194987

Worried about sky-high towing fees if your car breaks down on the highway? Get a spare tire, roadside fuel assistance, and full insurance coverage. See 3 key points explained + FAQs.

This article explains car insurance roadside assistance benefits, emphasizing that if your vehicle breaks down on a highway, you must first call 12122 for towing before contacting your insurer. It covers free services like tire changes and fuel delivery, highlights Jiangsu's new policy offering double-free highway rescue, and reminds drivers to be aware of mileage limits and process coordination to save costs.

Auto Insurance Claims Service

New Local Finds2026-10-19

2026-10-194464

How long does roadside assistance take? 9 minutes on highways, 15 in cities. Two channels to explain + FAQ.

This article analyzes response times and channel options for roadside assistance. Highway towing relies on local policies: Zhejiang offers the fastest service at 9 minutes with no charge. Commercial city services respond in about 15 minutes but require payment. Insurance-based assistance is free but takes 30 to 60 minutes. We recommend combining channels based on your situation to maximize efficiency.

Auto Insurance Claims Service

Streets and Alleys in All Their Variety2026-10-19

2026-10-198652

Car breakdown? How long until help arrives? 9 minutes on highways, 20 in cities. We cover rescue response times across 3 dimensions plus FAQs.

Vehicle breakdown response times: Free highway towing is available in as little as 9 minutes, urban commercial rescue takes 15 to 20 minutes, and insurance-assisted rescue typically arrives within 30 to 60 minutes. We recommend choosing between 12122, local rescue services, or your insurance provider based on your situation. Be sure to distinguish between free policies and paid rates to avoid hidden fees, and confirm any restrictions applicable to highway rescues.

Auto Insurance Claims Service Consumer Rights

New Local Finds2026-10-19

2026-10-195846

What car insurance coverage do you need for a year? 2026 Annual Car Insurance Guide + FAQ

This article provides a 2026-year auto insurance configuration guide, noting that compulsory traffic accident liability insurance is mandatory, third-party liability insurance is recommended with coverage of 300 million, and vehicle damage insurance now bundles multiple responsibilities. We recommend pairing it with medical expense reimbursement for non-social security drugs. For standard family vehicles, we offer a baseline plan at approximately 3500 yuan, along with tiered recommendations tailored to different user profiles, emphasizing alignment between coverage and risk.

Auto Insurance Insurance Sales Consumer Rights

Chassis Observation Society2026-10-19

2026-10-163198

Private car driver accepted 90 carpools in half a month; court upheld insurer's denial of claim.

A Chengdu vehicle owner insured an electric vehicle for personal use but accepted over 90 carpooling orders within half a month. After filing a claim, the insurer denied coverage. The court ruled that the change in vehicle usage significantly increased the risk without notifying the insurer, upholding the denial of claims in both trial instances.

Auto Insurance Claims Service Consumer Rights

Sina Finance2026-10-16

2026-10-148614

Another celebrity shared a video complaining about rights protection; the insurance company immediately responded with an apology.

Actor Dong Yong, whose car insurance renewal was delayed for a month due to system failures and customer service pushback, released a video to defend his rights. The insurer quickly apologized. This incident highlights that some insurers handle complaints differently based on who is complaining, with public pressure speeding up resolutions while ordinary policyholders suffer poor experiences—raising concerns about fairness in service delivery.

Consumer Rights Auto Insurance Claims Service

Sina Finance2026-10-14

2026-10-146393

First China-backed New Energy Vehicle Insurance Policy Launched in Europe

PICC Property and Casualty Company, in partnership with overseas counterparts, has successfully launched the first Chinese-funded new energy vehicle insurance policy in Germany, becoming the first domestic insurer to achieve European overseas auto insurance coverage. This milestone marks a strategic expansion from Southeast Asia into core European markets, leveraging complementary strengths to support the global growth of Chinese new energy vehicles.

Auto Insurance Property and casualty insurance company

Sina Finance2026-10-14

2026-10-104948

EV Renewal Cashback Varies Widely: Some Owners Receive Nearly $1,000; Others Get Nothing

New energy vehicle insurance renewal rebates vary significantly, with some policyholders receiving nearly $1,000 in savings. Experts warn that cash rebates constitute non-compliant price reductions and carry compliance risks. Insurers are competing for high-quality customers through differentiated pricing and value-added services, leading to improved underwriting performance across the industry.

Auto Insurance Regulatory Policies

Sina Finance2026-10-10