Caijing Operator Network, Finance Channel, by Fu Zhen
Recently, a well-known actor posted a video on social media with the caption "The store is too big to respect customers," drawing attention to Pacific Insurance's auto insurance renewal services. In fact, CPIC Property & Casualty Insurance is the company within the Pacific Insurance Group responsible for auto insurance operations.
The actor renewed the compulsory traffic insurance in 8 this year, but when attempting to purchase commercial insurance online, the order submission failed with the message "Insurance already processed," requiring manual processing. However, upon contacting the agent, they were told to wait for the company to reach out.
Over the next month, the actor contacted customer service multiple times, but the issue remained unresolved. During a subsequent interaction with an agent, a verbal dispute arose. The actor also revealed that the insurer involved was Pacific Insurance.
According to the actor's disclosure and multiple media reports, Pacific Insurance proactively called to apologize one hour after the video was posted, demonstrating a rapid response by assigning a dedicated team to handle the matter. The actor ultimately chose to cancel their policy.
China Pacific Insurance is one of China's leading insurance groups, with its auto insurance business handled by CPIC Property & Casualty. CPIC P&C is also a major player in the property and casualty sector, consistently ranking among the top three in the auto insurance market.
Data shows that in 2025, CPIC Property & Casualty's auto insurance premium revenue reached 2014.99 billion yuan, with motor vehicle premiums at 1105.11 billion yuan, up 3.0% year over year. The loss ratio was 95.6%, generating underwriting profits of 48.17 billion yuan—the highest profit margin in recent years.
Liu Qing, Director of the Finance Department at China Operator Financial Network, stated that CPIC Property & Casualty and Pacific Insurance are not short on funds. As a well-known domestic insurance group for many years, they certainly possess professional capabilities and expertise. The current General Manager of CPIC Property & Casualty is Chen Hui; it remains to be seen how he views the incident involving the well-known actor complaining via video.
